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RETURN & NO REFUND POLICY

 

Return/Exchange request must be submitted in writing within 10 business days of receipt of goods.

Please email returns@27augustapparel.com for your return authorization number (ra#).

 

   - Absolutely no returns after 10 days.

   - It is the customer’s responsibility to check the product within 10 business days. 

   - Return/Exchange request will only be accepted, if it is a shipping error or production damage. 

   - All items must be in original packaging and include original label.

   - Returns must be unworn, unaltered and unwashed with all tags still attached, only damaged goods will receive return labels.

   - Returned packages without an authorization or ra# will be shipped back to customers at their own expense.

   - Store credit only, no refunds. 

   - Shipping and handling are non refundable. 

   - All returns will be charged a 20% restocking fee except for damages.

   - All discounted or sale items are final and cannot be returned.

 

To file a claim on a damaged item or return, please email returns@27augustapparel.com

 

Please include your po# in the subject line and the following:

   - Company Name

   - Invoice Number

   - Style Number

   - Quantity & Color

   - Image of Unit (Damage)

   - Reason of Return